Take a deep breath. We are here to help.

At Tekserve, we offer non-invasive data recovery services using our own proprietary methods and will make every effort to return the media to you in the same condition it was received. We have decades of experience and will use it to get your lost files back.

Our typical turnaround time for data recovery service is five to seven business days. If the situation requires it, we do offer a rush option for a non-refundable fee.

We can recover data from the following

Computers running any version of Mac OS or Windows operating system

Nearly any hard drive, internal or external

iPods

RAID arrays

Digital camera media including compact flash, memory stick, smart media, micro drives, SD and mini SD cards (retrieved data is copied to DVD)

USB flash drives

Removable media including floppy disks, Zip disks, SyQuest carts and Jaz carts

If you have something that isn’t on this list please contact us to find out if we can help.

Data Recovery Pricing

We offer a free estimate before starting the data recovery process. Our pricing is based on the storage capacity of the item requiring data recovery. If the situation is time-sensitive, we can move your recovery service to the head of the line for a non-refundable fee in addition to the quoted data recovery fee.

Data Recovery FAQ

I have a PC running Windows. Can you get my documents back?

Yes we can. Your files don’t care whether you were running Windows or Mac OS, nor do we.

Can you recover a document that was deleted accidentally?

Yes, but first stop using the hard drive. The sooner you get it to us, the likelier the chance that we will be able to recover the document. We would need to know the type of file, the name of the file and when you accidentally deleted it.

My hard drive is making clicking noises, should I be concerned?

If the hard drive is making sounds it never made before, back up your critical data immediately. Consider it a warning and replace the drive. If you can't back up the data, bring it to us.

I erased some pictures from my camera by accident. Are they gone forever?

Not necessarily. We can recover pictures that have been erased. Just be sure to stop using the card and bring it in to us.

My external hard drive is asking to be initialized. I need some of the files on it. What utilities can I use to try and fix this myself?

If the data is critical, we don't suggest running any utilities on it. We'd rather have you bring the drive in for a professional data retrieval technician to look at it. If the data is not critical you can try using a utility like DiskWarrior. This can be useful in some cases where the directory is damaged. But be aware-utilities are never guaranteed, and can often cause more harm than good.

I have programs on my computer that I did not buy; if I pay for data recovery will I get them back?

Our focus is to reunite you with the documents, emails, photos, music, videos and other important data. Programs often do not work after we perform a data recovery. It is best to reinstall programs from the original discs. It is a really good idea to own all the software you use.

My computer was in a fire, is my data up in smoke?

Not necessarily. We've recovered data from fire-damaged equipment in the past.

What do I do if you are unsuccessful?

We suggest contacting DriveSavers at (800) 440-1904. They're always good for a second opinion.