Tekserve offers battery replacements and beyond warranty repairs on Mac & Windows-formatted iPods. Please drop by Tekserve any time for a free repair estimate. Please note that if your iPod is still covered under warranty, you must go through Apple for warranty repairs. If you choose not to fix your iPod, we'll recycle it and give you a 10% discount off a new iPod.
Before Coming In For iPod Service
- Make notes about the problem(s) you are having. When problems occur, write a note with the time, what you were doing on the iPod, and exactly what happened (error messages, odd sounds, restarts, etc.)
- Check your iPod's warranty status through Apple's website. If your iPod is still covered under warranty, you must go through Apple for warranty repairs. If Apple will not cover it under warranty, Tekserve can perform non-warranty repairs.
- Verify that you have the music stored on your iPod backed up (if you can). The music that you loaded onto your iPod should be stored on your computer. If you no longer have the files that were loaded onto your iPod, Tekserve can usually back them up for an additional charge (before repairs that require the iPod to be erased.)
- Try the iPod 5Rs troubleshooting steps to conquer many iPod problems at home. At www.apple.com/support/ipod/five_rs you can get step-by-step instructions on resetting, retrying, restarting, reinstalling, and restoring your iPod & iTunes. If these steps don't resolve your iPod problems, it's time to come into Tekserve for a repair.
Coming into Tekserve For iPod Service
- Stop by Tekserve for a free estimate, no appointment required. Check our store hours and come in at least 15 minutes before we close. Typically we'll get you in and out in 15 to 20 minutes. It can take longer on weekdays between 5p-8p and weekends between 1p-6p.
- Don't bring any accessories. Unless the problem you are experiencing is related to your USB cable, headphones, or other accessories, you don't need to bring those with you.
After Your iPod Service at Tekserve
- Your technician will call you as soon as the repair is completed. Your receipt shows the phone number you gave us to call when the repair is completed.
- Don't forgot to bring your receipt! Your receipt is required to pick-up your completed repair.
- Pick-up your repair. All repairs must be picked up within 30 days of repair completion.
- Verify your issue was resolved. If you have further questions, you can call our service line at (212) 929-3645 x306 or email help@tekserve.com.
Frequently Asked Questions
Click on a question below to view in full:
- How can I check the warranty status of my iPod?
- How long will it take to fix my iPod?
- Do you warranty your work?
- Is my iPod worth fixing?
- My iPod got soaked and now won't turn on. Is it a lost cause?
- Where do you get parts?
- Do you sell parts?
How can I check the warranty status of my iPod?
You can check your warranty status with your iPod's serial number at http://www.apple.com/support/oss. If you aren't sure how to find your serial number see this Apple support article.
How long will it take to fix my iPod?
Some repairs are done while-you-wait, while others may take 1-4 business days depending on the part and availability. We'll give you an estimated completion date for your repair when you come in.
Do you warranty your work?
Yes. Our repairs come with a 90-day warranty that covers the part that we replaced and installation.
Is my iPod worth fixing?
There is no one good answer. We don't recommend repairs on older iPods or those with multiple problems. Bring your iPod in and we'll have a look at it. If a repair makes sense, we'll give you a free estimate. If you choose not to fix it, we offer a 10% discount on the purchase of a new iPod when you recycle your old one.
My iPod got soaked and now won't turn on. Is it a lost cause?
It probably is. On the bright side, it still qualifies for a 10% discount on the purchase of a new iPod.
Where do you get parts?
Some parts like batteries and most hard drive replacements are new, other parts are recycled or refurbished. All parts come with our 90-day parts & labor warranty.
Do you sell parts?
No. We have no control over the skill level of the installer or of the diagnosis. This often results in further damage, frequent returns, and unhappy customers.